Duration: 2 hours and 48 minutes

Affected Components: Vizit PDP Scoring, Vizit Image Scoring, Vizit Web App, Vizit Spark Image Gen

Mar 24, 13:30:00 GMT+0
Investigating - .

Mar 24, 13:38:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 24, 16:18:20 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 19 minutes

Affected Components: Vizit Spark Image Gen

Mar 23, 16:27:46 GMT+0
Identified - We have identified a problem with a third party provider who hosts our image generation models and working through a resolution. .

Mar 23, 22:38:07 GMT+0
Monitoring - Our third-party provider has applied a fix to the issue affecting our image generation models. We are actively monitoring to confirm full resolution. If you continue to experience any issues with image generation, please contact our support team..

Mar 23, 22:46:31 GMT+0
Resolved - The issue with our third-party image generation provider has been resolved. The fix has been in place for over 2 hours with no recurrence. Image generation services are operating normally. Thank you for your patience..

Duration: 2 days, 23 hours and 5 minutes

Feb 3, 15:21:57 GMT+0
Investigating - We are currently investigating this incident..

Feb 3, 14:30:00 GMT+0
Investigating - We are currently investigating an issue affecting image scoring for bulk ingests in our platform. Our team is working to identify the root cause and restore expected functionality. We will continue to provide updates on this page as more information becomes available..

Feb 4, 14:49:44 GMT+0
Monitoring - A fix has been deployed, and we are monitoring to ensure stability. **We** appreciate your patience and understanding as we complete our validation..

Feb 6, 13:34:56 GMT+0
Resolved - This incident has been resolved..

Duration: 2 days, 2 hours and 43 minutes

Affected Components: Vizit Web App

Jan 7, 15:09:40 GMT+0
Identified - 8/10 affected environments have been resolved and all monitors processed. The Fix for the remaining environments has been tested and deployed to production, and we continue to monitor this. The remaining environments are being processed now..

Jan 7, 01:33:28 GMT+0
Identified - 5/10 affected environments have been resolved and all monitors processed. A fix for the remaining 5 has been tested in la developmennt environment and has been observed to work for the remaining environments. A production deploy and test is scheduled for early morning 7Jan26 to verify.

Jan 7, 17:43:10 GMT+0
Resolved - This incident has been resolved..

Jan 5, 15:00:00 GMT+0
Identified - There are some monitors that are stuck in a state of processing after our latest Monitoring rollover for the month of January. The issue has been identified, and a fix is being worked on now. Two separeate areas are being addressed: 1\. Ensuring any stuck Monitors are addressed, un-stuck, properly scored, and verified in the correct state. 1. Identifying and addressing the root cause that lead to the monitors being stuck. ETA on monitors being unstuck and properly scored is EOBD today (6 Jan 2026). ETA on addressing root cause and creating a fix: before this month's rollover. .

Duration: 1 day, 8 hours and 40 minutes

Affected Components: Vizit Web App

Dec 2, 14:00:00 GMT+0
Investigating - We are currently working with a third-party provider to restore full functionality. • Reads and browsing existing data are working normally. • Some actions remain degraded, including refresh operations, uploading images, and editing projects or experiments. Our team continues to collaborate with the provider to fully restore service. We will post updates as progress continues..

Dec 3, 17:49:01 GMT+0
Monitoring - Service has been fully restored, including all write operations such as finishing refresh tasks, uploading images, and editing projects and experiments. Our team is actively monitoring systems to ensure ongoing stability and prevent future issues. Thank you for your patience during this incident. Updates will continue if needed.

Dec 3, 22:39:49 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day and 50 minutes

Affected Components: , Vizit PDP Scoring, Vizit Image Scoring, Vizit Web App, Vizit Spark Image Gen, Vizit NextGen App →

Nov 26, 17:32:39 GMT+0
Resolved - The incident affecting our image generation features has been resolved, and services are operating normally. We will continue to monitor system performance closely to ensure ongoing stability and will provide updates if any further issues arise. Thank you for your patience during this time..

Nov 25, 16:42:25 GMT+0
Investigating - We are currently experiencing a service disruption due to increased activity affecting our systems. As a result, some new monitors and processing jobs may be delayed while we work to resolve the issue. Our team is actively investigating the situation and working to restore full service as quickly as possible. We will provide updates and confirm when normal operation resumes. We appreciate your patience and understanding during this time..

Duration: 17 hours and 31 minutes

Affected Components: , Vizit Spark Image Gen, Vizit NextGen App →

Oct 29, 19:51:56 GMT+0
Investigating - We are currently experiencing degraded performance in our image generation features due to an ongoing outage with an external hosting provider. During this incident, users may notice delayed response times or failed image generation requests..

Oct 29, 19:55:13 GMT+0
Identified - Our engineering team is actively monitoring the provider’s recovery efforts and working to reduce the impact on users. Updates will be posted as more information becomes available..

Oct 30, 13:23:18 GMT+0
Resolved - The outage affecting our image generation features has been resolved, and normal operation has resumed. We will continue to monitor system performance closely to ensure stability and confirm no further impact..

Duration: 1 day, 8 hours and 1 minute

Affected Components: , Vizit PDP Scoring, Vizit Image Scoring, Vizit Web App, Vizit NextGen App →

Oct 20, 10:00:00 GMT+0
Monitoring - We are currently experiencing a service disruption affecting our platform due to an outage with one of our critical infrastructure providers. This outage may impact the availability and performance of our service. Our team is actively working with the infrastructure provider to resolve the issue as quickly as possible. We are closely monitoring the situation and will provide timely updates as more information becomes available. We understand the importance of reliable service and sincerely apologize for any inconvenience this may cause. Please check our status page regularly for the latest updates. Thank you for your patience and understanding..

Oct 21, 18:00:47 GMT+0
Resolved - All services have been fully restored and our environments are now fully functional. The issue was caused by an outage with one of our critical infrastructure providers, which has since been resolved. Our team has verified that all systems are operating normally, and we continue to monitor performance closely to ensure stability..